Last Updated: November 21, 2017
BY ACCESSING THIS WEB SITE, YOU AGREE TO USE IT AT YOUR OWN RISK AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND YOU AGREE TO BE BOUND BY THE TERMS.
THESE TERMS MAY BE CHANGED AT ANY TIME WITHOUT NOTICE. IT IS YOUR RESPONSIBILITY TO CONSULT THEM REGULARLY.
1. OWNERSHIP OF THE SITE AND ITS CONTENT
1.1. SKNA Solutions Telecom Inc. (SKNA) owns this website.
1.2. All content on our website including but not limited to text, design, graphics, photographs, images, graphics, data, videos, software, trade names, e-mail addresses and any other information is also our property or that of third parties who have authorized us to use it
1.3. You acknowledge and agree that all content is protected by intellectual property laws. You may not modify, copy, reproduce, publish, display, transmit, distribute, display, perform, transfer, sell or create derivative works without our prior written consent.
1.4. You have permission to view and download a copy of the content and to print pages of our website for lawful, personal and non-commercial purposes, provided that such copies are clearly marked with our copyright or any other notice regarding our copyrights. Any other type of copy of this site, in whole or in part, is prohibited without our express prior written consent.
2. ACCESS TO THE SITE
2.1. Although we make every effort to provide a quality and safe website, we can not guarantee that our website will be always accessible without interruption, that it will always work properly and that it will not contain any viruses or other harmful components.
2.2. We can not be held responsible for damages that may arise from the inaccessibility of our website, a security breach or difficulties you may have to access or use it.
2.3. We may also temporarily or indefinitely suspend partial or full access to our website at any time without notice. In this case, we can not be held responsible for any damages that may result.
3. ACCURACY, UPDATE AND MODIFICATION OF INFORMATION
3.1. While reasonable efforts are made to ensure that our website is up-to-date and free from errors, we can not be responsible or guarantee the absence of absolute errors in its content, in any event time or at any time.
3.2. We reserve the right, at our discretion, to modify the content of our website including correcting any errors at any time without notice. It is your responsibility to monitor changes to our website, if any.
3.2. No update date specified on our website or a related website shall be deemed to indicate that all information has been modified or updated.
4. PROHIBITED USE
4.1 By using our website, you are prohibited:
4.1.2 Enfreint or violate our intellectual property rights or the intellectual property rights of a third party;
4.1.3 to provide us with false or misleading information including your identity;
4.1.4 obtain or attempt to obtain any material or information by any means not made available to you or intentionally provided through our website;
4.1.5 use our website in a manner that may disable, damage, overburden or compromise it or impair its use by another person;
4.1.6 to violate or attempt to violate his security;
4.1.7 to interfere or bypass its security features;
4.1.8 to create hypertext links to our website on other websites without our prior written consent;
5. USER CERTIFICATIONS
5.1. By submitting any content directly to us or through our website, you represent and warrant that all content you transmit to us:
5.1.1 is correct;
5.1.3 Not prejudice any person or entity.
6.1. We may ask you to provide a username and password to create a user account that allows you to place orders on our website.
6.2. If necessary, it is your responsibility to protect the confidentiality of this data and you are responsible for any activity exercised under the use of this username and password on our website.
7. EXTERNAL LINKS
7.1. Our website may offer links to other websites owned by third parties.
7.2. We do not guarantee the content of these websites and we have no control over them. We are not responsible for damages that may be related to your use of these websites.
7.3. It is your responsibility to carefully review and evaluate the rules specific to each of these websites
8. ONLINE PURCHASE
8.1. All purchases made on this site must be for legal and non-commercial purposes and are subject to the following conditions.
Invitation to contract
8.2. Any information regarding our products on our website are not offers of sale, but are invitations for you to submit offers to us. You submit an offer to us when you send us a completed order form. The sale will be concluded and accepted when you receive a delivery confirmation from us.
8.3. The prices of our products and services are subject to change at any time without notice.
8.4. The products offered on this site, as well as their price, are not necessarily identical to those offered on the premises of our place of business or on other websites.
Cancellation, suspension, modification of an order from us
8.5. We may, at our discretion, limit the quantities of products that you may purchase, refuse, correct, suspend or cancel any order in the following circumstances:
8.5.1 In the event of an error concerning the description of one of our products or of one of our services, such as, for example, its price;
8.5.2 If the product is no longer in stock or discontinued;
8.5.3 If we believe that your conduct violates any applicable law or harms our interests or those of our employees, officers, directors, shareholders, assigns, agents, subsidiaries and affiliates.
8.6. At any time before accepting your order, we may require additional information about it or your identity. A specific payment method may also be required for you to agree to close the sale with you.
8.7. In the event that your order contains products available in stock and others that are not available in stock, you will be notified and we will deliver the entire order once the product (s) are all available.
8.8. In case of late delivery, we can not be held responsible for any damage that may result.
8.9. The choice of the delivery company is at our discretion, but you will be notified of who it is.
8.10. No merchandise purchased through this site will be delivered to an address outside Canada.
8.11. All prices listed on this site are in Canadian dollars and all fees will be processed in Canadian dollars.
Guaranteed Best Price Policy
8.12. This policy does not apply if you have already made your purchase with us.
8.13. If you find a lower regular price before you buy from us at a competitor, we are ready to offer you the same price subject to the following conditions.
8.13.1. You must contact us and show us that the compared product meets the following criteria
a) The product is new, still under the manufacturer’s warranty applicable in Canada and is of the same make and model number;
b) Its price must be in Canadian dollars and include all fees (delivery, taxes, and other applicable fees, if applicable);
c) Its price must be its regular price ie it is offered to all customers without distinction and must not be a special offer limited to a quantity, to a period of time, to a single person or a specific group of people, nor be possible because of a discount coupon, point system, bonus or a general discount applicable to any of the competitor’s products. Thus, the reduced prices resulting from a special promotional event such as a VIP balance, post-Christmas sales, black Friday, etc. are not eligible.
d) The price must not be lower due to an advertising or typographical error, or a clearance price (end of season) or store closing price;
e) It must be sold and shipped by a retailer and authorized distributor located in Canada;
f) The product must be in stock and available for sale from the competitor at the time you wish to benefit from our policy.
8.13.2. To apply the policy, you must provide us with a flyer, advertisement or web address of the advertised item and your original receipt if you have already made the purchase. Then we will apply the policy conditionally to the fact that we have been able to verify that all criteria have been met
Returns & Exchanges Policy
8.14. Our products and services are non-exchangeable and non-refundable, unless otherwise specified by law in your situation or the property is defective.
8.15. Only a defective product may, at our option, be exchanged, refunded or repaired, to the extent that you have notified us in writing, within ten (10) days of receipt.
8.16. A product that must be returned to us for exchange, refund or repair may be returned directly to our place of business or returned by mail, by the same means of shipping that was used for the shipment. In this case, the delivery costs remain your responsibility and you remain responsible for the product until the receipt of it by us.
8.17. Delivery charges are not refundable.
8.18. All refunds are made according to the original payment method only.
9.1. It may be possible to rent some of our products. Any information you may find on our website is for informational purposes only. To know more about this, you must contact us directly and we will be pleased to present you a rental offer according to your needs, if any.
9.2. Any information contained on our website about the rental of one of our products can not be considered as a rental offer from us.
10. LIMITATION OF LIABILITY
10.1. By using our website, you agree to use it at your own risk. Under no circumstances may we be liable for any direct or indirect damages directly or indirectly related to our website or its content, including their access, use, inaccessibility, inaccurate content or loss of data or information.
11.1. By using our website you agree to hold us and our employees, officers, directors, shareholders, assigns, agents, subsidiaries and affiliates harmless from all losses, costs, damages and claims , penalties or other money that would result from your use of our website.
12. APPLICABLE LAW AND ELECTION OF DOMICILE
12.2. Any dispute between us shall be submitted to a competent court in the judicial district of Longueuil, province of Quebec.
To contact us or provide us with any notice referred to in these conditions, you may do so at the following coordinates, as applicable:
SKNA Solutions Telecom inc.
835, Taschereau blvd, Suite 201-1
La Prairie (Québec) J5R 1W2
Telephone: 514 952-SKNA (7562) | 1 833 755- SKNA (7562)
Fax: 514 317-6532